Policies and Procedures
Understanding our commitment to delivering meaningful mail and support to incarcerated individuals.
Mail Delivery Policies
Message To Mates works diligently to ensure your weekly mail reaches your incarcerated loved one. Our mail is prepared with care and submitted to the appropriate correctional facilities according to their mail intake procedures.
- • All mail is prepared and submitted weekly to the recipient's facility
- • Delivery times depend on facility mail processing schedules
- • We follow all facility guidelines regarding mail content and format
- • Mail may be subject to facility screening and security procedures
Content Guidelines
To ensure your mail reaches your loved one, we follow strict content guidelines that align with correctional facility regulations.
- • Mail should be positive, supportive, and encouraging in nature
- • Certain content is prohibited as per facility regulations
- • We reserve the right to decline to send inappropriate content
- • All messages must be family-friendly and constructive
Service Terms
Our service is designed to maintain meaningful connections between families and incarcerated loved ones.
- • Subscriptions renew on a weekly or custom basis as selected
- • You may update, pause, or cancel your subscription at any time
- • Refunds are subject to our refund policy
- • We are not responsible for delays caused by facility procedures
Inmate Information Accuracy
It is essential that you provide accurate information about your incarcerated loved one.
- • Double-check inmate name, number, and facility location
- • Incorrect information may result in undeliverable mail
- • Update us immediately if your loved one is transferred
- • We use the Inmate Search tool to verify facility information
Questions About Our Policies?
If you have questions or concerns about our policies and procedures, our customer support team is here to help.